Air Canada Wheelchair Assistance

Need a wheelchair to navigate the airport for your upcoming Air Canada trip? Don’t worry, as the airline offers wheelchair assistance to passengers traveling with limited mobility. The airline also provides numerous special assistance services to make travel more convenient for passengers who are unable to move on their own. The Air Canada Wheelchair Assistance service helps passengers with injuries, disabilities, or health conditions travel comfortably. Continue with this blog to discover more about the services.

How To Request Wheelchair Assistance With Air Canada?

You can add wheelchair assistance with Air Canada in two phases: during the initial booking or after the final reservation. Select the option you are comfortable with and enjoy a more seamless and pleasurable experience, even with restricted mobility. Continue to learn the process:

Add A Wheelchair During Flight Booking

Be on the Air Canada official website.
Complete the login procedure using Aeroplan account credentials.
On the homepage, tap on the “Book” tab.
Fill in your travel dates, number of passengers, departure and arrival city, trip type, and promotional code.
Tick the Aeroplan box if you are an eligible member.
Review the input and tap on the Search tab.
Select your flight according to your requirements.
On the Who’s Traveling page, select the “Accessibility services” option.
A new box pops up; select the “Requiring wheelchair assistance” option.
You will get multiple services; select the right options according to your requirements.
Next, follow the instructions and book tickets mentioning passenger, contact, and Aeroplane account information.

Add A Wheelchair After Flight Booking

Login to your Aeroplane account.
On the homepage, tap on the “My bookings” tab.
Enter your booking confirmation number and your last name.
Tap on the “Find” tab.
Select your desired booking from the available menu.
Scroll down and choose the “Accessibility services” option from the dropdown menu.
You need to repeat the previous step for each passenger needing wheelchair assistance.
Tap on the “Wheelchair assistance” tab.
Next, select the type of assistance you need based on your disability
Review the input and tap on the “Update” tab.
You will get a confirmation mail on your registered email ID.

Alternative Options

Over the Phone: You can request wheelchair assistance by contacting the Air Canada customer service team. You can reach the team at 1-800-667-4732(toll-free for the U.S. and Canada) or 1-514-369-7039 (chargeable based on your tariff).
Email: To add wheelchair assistance for yourself or your loved ones, you will need to mail the airline through acmedical@aircanada.ca. Make sure to add contact information; it will help the airline contact you.

What Is The Air Canada Wheelchair Assistance Policy?

Travel enthusiasts who like to travel at any cost can trust Air Canada. The airline values each passenger, helping them reach their designated destination irrespective of physical limitations. However, to get wheelchair assistance, you will need to adhere to the Air Canada Wheelchair Assistance policy. Let’s discuss some key highlights of the policy:

Booking of wheelchair assistance service needs to be made at least 48 hours before departure.
You will need to check in a non-collapsible wheelchair at the baggage counter.
To get in-person support along with wheelchair assistance, you will need to share your medical report and letter from your medical institution.
Depending on your destination, the airline may provide wheelchair support at no extra charge.
For specific routes, the airline will ask you to share details about the service requirements with the type of wheelchair you are carrying.
Electric wheelchairs are allowed, but you must complete the screening and check-in procedure ahead of your scheduled departure.
The airline solely determines the wheelchair capacity. You will need to act fast and connect with the team to get comfortable service.

The airline prioritizes passenger comfort, safety, and expectations for all traveling passengers. They have wheelchair storage onboard for easy accommodation, and passengers using wheelchairs can expect assistance for a smooth trip. However, to make the process easy and pleasurable, the airline will ask you for a medical clearance certificate before boarding.

What Wheelchair Assistance Services Are Available At The Airport And On Board?

Air Canada offers wheelchair assistance to passengers who need help moving around the airport. This service is available to those with reduced mobility, and you can request it when booking your flight.

The service acts as a diamond in the coal for passengers traveling with injuries, disabilities, or health conditions. Here, we mention key pointers on the assistance provided at the airport and on board:

You get assistance to and from the plane door.
The assigned team will help you transfer between your wheelchair and your seat.
Get support to access the airport washroom with a wheelchair. However, you need a support person beyond the entrance gate.
You can use your wheelchair until boarding; it will be returned at the gate.
The airline's proficient team members will escort you to a waiting area near your gate and check in with you periodically.
Access to ramps or lifts is available for boarding.
You will receive the drop-off and pickup service based on your request.

Please Note,

The airline may change the service type available. To solve your concern effectively, contact the customer service team using the Air Canada Wheelchair Assistance Phone Number 1-800-667-4732.

Does Air Canada Charge You For Wheelchair Assistance?

The airline values its passengers and does not charge any additional to passengers who request wheelchair assistance. However, for some specific locations, if you are not asking for the service ahead of departure, you may need to pay for a wheelchair. If you need in-person support, the airline may charge you based on fare type, medical condition, flight routes, and type of service you requested. The agent will assist you throughout the journey. You can pay them with your smile and compliment.

Wrap Up

The Air Canada Wheelchair Assistance service can help you navigate the airport and plane with ease. The airline is committed to making all reasonable accommodations to meet your needs. If you require special assistance, please contact them immediately to ensure the best possible flight experience.

How Can I Get a Wheelchair Assistance at Air Canada?